Enhancing and streamlining the management experience for a Latin American back-office system.
The onboarding system by Fiserv is a comprehensive platform that consolidated five previous systems used by financial institutions across Latin America, significantly enhancing workflow efficiency for back-office operations.
Web app
UI
2021
role
UI Designer
Responsabilities
Design the user interface
Challenges
The challenge was to construct a complex system with numerous flows, using the flows created by the project's UX designers as references.
Approach
I utilized screens from other similar company systems in addition to the flows created by the project's UX designers. Through weekly calls, I aligned expectations and screens. I also held regular meetings with the design system team to validate the creation of new components.
Final product
The homepage consolidates the most important data to be viewed, such as message notifications for both the applicant and the manager, and includes shortcuts to other flows to expedite applicant services.
The interface was designed with ample white space to ensure that, despite the dense amount of information, it remained visually organized.
Thoughts
Designing the interface for a more structured system provided numerous insights. It was intriguing to work with a mature system that relied entirely on the design system for the first time.