Challenge

Quincy, MA didn’t have a digital system for residents to schedule and for staff to manage residential technical inspections. When I joined, there were only a few early wireframes from the PM, and the interface still had major UX gaps—especially around complex scheduling scenarios—so the challenge was to design a modern, intuitive web app that could handle real-world inspection workflows with less friction for both residents and assessors.

Approach

I translated the initial wireframes into clear user flows and low-fidelity screens, then iterated quickly through UI exploration while validating decisions in daily check-ins. I designed a manager home as a central hub with task shortcuts (defined with the project owner’s input), built scheduling with both calendar and list views to balance overview and detail, and created a responsive component set with variants—including a light mode using Figma variables—to keep the system scalable and consistent across screens.