Making it easier for Quincy, MA residents to schedule technical inspections.
The scheduler was built to bring residential technical inspection scheduling online for residents in Quincy, MA, making it easier to book inspection visits and reducing friction in the process.
Web app
UI
2022
role
UI Designer
Responsabilities
Design the user interface
Challenges
The city of Quincy, MA did not have a digital system for scheduling and managing technical inspections. When I joined, there were only a few wireframes created by the product manager, so my main task was to address the UX challenges the interface had and propose modern and intuitive solutions for the interface.
Approach
I started with user flows and low-fidelity screens as the foundation for visual exploration, and held daily check-ins to validate the flows, including complex, multi-layered scenarios.
(The project was delivered in 2021 when I worked as a freelancer, and this version was revised for my portfolio in 2025.)
(The project was delivered in 2021 when I worked as a freelancer, and this version was revised for my portfolio in 2025.)
Final product
The home (manager view) was designed to serve as a central hub for all information, featuring shortcuts to enhance user accessibility. The selection of these shortcuts was made in collaboration with the project owner, who had a deep understanding of the daily routines of Quincy's assessors.
We developed two views for the scheduling screen: lists and calendar. The main goal of the calendar view is to provide an overview of the appointments, while the list view allows users to see the status and more details of each appointment without needing to click on the item.
I also implemented a light mode using Figma variables, ensuring the screens were fully responsive and included numerous complex components with variants and properties.
Thoughts
This isn't a perfect case study. Although I was pleased with the final outcome, we didn't receive any metrics feedback, and we couldn't conduct testing, which I know isn't ideal. Nevertheless, I learned a lot, especially since the project required six hours of remote monitoring daily and demanded a high level of agility in creation.